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Customer Service
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Product Guarantee / Returns
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If for any reason you are not completely satisfied
with the products you have purchased from Specialty Store Services, plese
call one of our helpful customer service representative's for the Return of
product at 1-888-441-4440.
When returning product, please know that every item must be returned in their
original condition, and packaging, within 30 days from receipt of merchandise.
Sorry drop ship and custom-made merchandise cannot be returned. Packages will
be refused if returned C.O.D., or without Return Authorization Number.
Specialty Store Services guarantees all its products from defects and will
pick-up, as well as replace defective merchandise within a given warranty
period. (Please Note): Security products are subject to thorough investigation
by Specialty Store Services, prior to customer receiving refund or replacement
merchandise. Customers with orders shipping to Canada will automatically be
called with freight charges and must be prepaid.
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Creating an Account
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To create an online customer account either click
here or you can scroll to the top of any page and click on the Register
link and fill out our online form. Registering is not required to place an
order, but we recommend registering so that you are eligible for online
discounts and also to learn about new and exciting items as they become
available.
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Updating My Address or Account Information
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To update your online account either click here
or click on the "Manage Account" link and then click on the "Account
Maintenance" button to access this information on your account.
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Requesting A Catalog
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To request a catalog simply click here or
go to our homepage and click on the "Free Catalog" button. After filling out
our form you will receive your catalog in the mail in just a few days.
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